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Checklist for Selecting a Customs Broker

A customs broker should not be treated as a commodity. A good customs broker can ensure your carrier moves your freight across the border in a timely manner. Choosing a customs broker based solely on price may create significant delays in your freight being delivered to your customer on the US or Canadian side of the border. The following are selection criteria that should be utilized in selecting a customs broker:

  • Uses EDI;
  • Provides 24/7 service, either directly or through a sub-agent;
  • Has website and/or toll free phone number available for carriers/dispatch/drivers to check status of shipments prior to arrival at port of entry;
  • Communicates with importer of Record, shipper, vendor, etc. to encourage and facilitate obtaining proper documents to prepare customs clearance well in advance of arrival at port of entry;
  • Committed to high quality of data submitted to CBSA/OGD to reduce the number of administrative rejects and unnecessary delays in processing;
  • Committed to technology improvements required to keep pace with latest custom requirements;
  • Employs experienced personnel, with CCSs (Certified Customs Specialists) on staff;
  • Has contingency plans in place to avoid delays in processing in the case of system outages, etc;
  • Willing and able to give references.


 Border Terms

Canada Border Services Agency (CBSA)
CBSA facilitates the movement of goods and people across Canada’s borders while preventing dangerous and illegal goods and people from entering Canada. CBSA administers and enforces Canadian laws that govern trade including food and agricultural products and travel, plus international agreements and conventions.

For more information click on the following link: Canada Border Services Agency

Customs Self-Assessment (CSA)
Canada Border Services Agency CSA program gives approved importers working with approved carriers the benefits of streamlined clearance for goods imported from the US. This clearance process ends the need for transactional transmissions of data related to eligible goods. CSA also provides importers the benefits of a streamlined accounting and payment process. Importers and their customs brokers use their own business systems to fully self assess and meet their customs obligations.

For more information click on the following link: Customs Self-Assessment Program

Customs-Trade Partnership Against Terrorism  (C-TPAT)
 This program implements a sound plan to enhance procedures in conveyance and physical plant security, access controls, manifest accuracy, personnel security, education and training awareness.

For more information click on the following link: C-TPAT

Partners in Protection (PIP)
Canada Border Services Agency PIP program – together with the trade industry – combine to enhance border security, combat organized crime and terrorism, increase awareness of customs compliance issues, and help detect and prevent contraband smuggling. PIP participants benefit from the speedy flow of low-risk, legitimate goods across Canada’s border.

For more information click on the following link: Partners in Protection

Pre-Arrival Review System (PARS)
Canada Border Services Agency PARS service provides the ability for an importer or their customs broker to submit a release request up to 30 calendar days before the arrival of goods at the US/Canada border. Imported goods are customs cleared right at the border, eliminating delays at destination.

For more information click on the following link:  PARS

US Bureau of Customs and Border Protection (CBP)
CBP, the single unified border agency of the Department of Homeland Security, combines the former Customs and the Border Patrol, Immigration and Naturalization Service (INS) and Animal and Plant Health Inspection Service (APHIS). The CBP mandate to improve security and facilitate the flow of legitimate trade includes expanded advance information on goods arriving in the US and partnering with other governments and the trade network.

For more information click on the following link: CBP

Vehicle and Cargo Inspection System (VACIS)
VACIS is a gamma ray imaging system which uses radiographic images to help inspectors carry out non-intrusive inspections of the contents of truck and trailer.

For more information click on the following link: VACIS

Our Customer Service Mission Statement:

Our mission is to provide the highest level of customer care through communication, on-time delivery, and value added services by our knowledgeable team who are dedicated to continuous enhancement of logistics.