Accessibility Plan Progress Report

We have prepared this progress report to meet Shuttle Express’s obligation under the Accessible Canada Act (ACA) and the Accessible Canada Regulations.

We have designed our H.R. Advisor, to manage inquiries on behalf of Shuttle Express, Inc. about our accessibility plans, progress reports & feedback process.

We welcome feedback related to our accessibility plan and progress reports from our employees, customers and members of the public. We are committed to reviewing the feedback we receive and taking meaningful steps to address barriers that are encountered when individuals interact with our business.

To date, we have not received any feedback on our Accessibility Plan.

Shuttle Express Human Resource department is responsible for collecting, keeping, and responding to the feedback we receive.

You can contact us to give your feedback in the following ways:
• By email: lynn_beechey@allconnect.ca
• By Telephone: 1-800-388-7947
• By letter mail: 2070 Wyecroft Road, Oakville Ontario, L5L 5V6

Anyone could submit feedback anonymously, without giving their name or contact information and we are prepared to address this feedback as it is received.

We will track all feedback and acknowledge when it is received in order to consider the information for our progress reports in the future.

Information on our feedback process is also available on our website: (www.allconnect.ca).
We will store a copy of all the feedback we receive for at least 7 years.

Please note: alternate formats of our Accessibility plan will be made available when requested in the following formats: Print, Large Print, Braille, Audio format or electronic format (compatible with adaptive technology for people with disabilities).

We want to create a workplace that includes and supports every employee. To accomplish this, we will increase the attraction of employees from underrepresented populations and expand the options for accommodation of people with disabilities in an environment where options have been traditionally limited.

Progress:

• We have reviewed our application and selection processes to ensure that reasonable accommodation is offered to all applicants in all stages of the recruitment & hiring process.
• We provided a training session with those individuals responsible for hiring (including a newly promoted manager) to ensure they are equipped with the necessary information to ensure we continue to have barrier-free hiring, selection and accommodation processes.
• We continue to consult our selected work teams to assess and identify options for a wider range and variety of potential accommodation. (This in keeping with our goal to improve our accommodation process and return to work program).

Maintaining the accessibility of our built environment remains a top priority. We continually work to identify and remove barriers that exist within our 2 terminals/truck yards and our warehouse/office.

Progress:

• Our emergency procedures have been updated to include instructions and directions about evacuating people identified as having a disability.
• We updated the signage of our accessible washroom to ensure gender neutrality

Ensuring that everyone can access the same information and receive the same services using information technology is our focus.

Progress:

• In 2024 we reviewed the accessibility guidelines for all I/T activities.
• We hired an additional “help desk” staff member to assist with this endeavor

To reach our employees and the public effectively and fairly, we continue to look for ways to make our communications more accessible to all.

Progress:

• When communicating information electronically, Shuttle Express has used both Word & HTML format in place of PDF wherever possible for greater accessibility.
• We have provided guidelines to all relevant employees – that cover best practices for accessible meetings

We have implemented new procedures and procurement policies to ensure accessibility is embedded in every aspect of the procurement process

Progress:

• We established a small team to review our procurement processes to include accessibility considerations in our procedures

Through feedback collected over the year, both through employee meetings and the feedback process, we have focused on building tools and guidelines for ensuring that every program or service that we design, or deliver has been done through an accessibility lens.

Progress:

• A review of our current design and delivery of program & services has begun.
• Our customer service team was trained in providing accommodation for our customers when using our services

As part of the transportation and logistics industry, we are committed to meeting accessibility requirements when using our vehicles to transport goods.

Progress:

• Given the significance of the driver occupation, we are in the process of creating a survey specifically for truck drivers, including those with potential disabilities, to obtain feedback on the barriers they encounter when transporting goods.

The Accessible Canada Act requires that organization consult persons with disabilities in preparing its progress reports.

What we consulted on: As part of the consultation process, we asked participants to provide input on their experiences when interacting with our company. This included providing feedback on the types of interactions they had and any barriers they encountered. Part of the inquiry included requesting their ideas and suggestions for improvement.

When we consulted: Ongoing as well as during our progress report update

Who was consulted: We invited feedback from our employees and individuals from outside our company with disabilities.

How we consulted:  We took steps to ensure that the consultations were inclusive and accessible. We invited our employees to provide feedback on our first progress report via in-person 1:1 meetings.

We will continue to survey and meet with employees, including those with disabilities, to measure progress and ensure that we realize the changes we’ve set out to achieve.

Questions we asked them to consider when providing feedback were:

• What are your thoughts on the progress report in general?
• What are your thoughts on the progress our company has made in the last year?
• What are your thoughts on the consultations you’ve been part of so far? What went well?
• What could be improved?
• Do you have anything else to add about the progress report?
• We also met with a representative from a Disability Management firm to review and provide feedback on our progress report.