{"id":2061,"date":"2020-01-15T14:58:42","date_gmt":"2020-01-15T19:58:42","guid":{"rendered":"https:\/\/www.allconnect.ca\/?page_id=2061"},"modified":"2020-01-15T14:58:42","modified_gmt":"2020-01-15T19:58:42","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/www.allconnect.ca\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"

[vc_row][vc_column][tt_lc_title_shortcode title=”AODA & ACCESSIBILITY POLICY”][vc_column_text]The Accessibility for Ontarians with Disabilities Act, 2005 <\/em>(AODA) was introduced to improve the opportunities for people with disabilities.\u00a0 It is also intended to provide for, the involvement of people with disabilities in the identification, removal and prevention of barriers to enhance their full participation in the life of the province.<\/p>\n

All-Connect Logistical Services is committed to ensuring our organization\u2019s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. \u00a0We are committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.<\/p>\n

We review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner<\/p>\n

In accordance with the Integrated Accessibility Standards, Ontario Regulation 191\/11<\/em>, this policy addresses the following:<\/p>\n

[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”ASSISTIVE DEVICES” title_size=”18″][vc_column_text]As we are committed to customer service, anyone with disabilities who use assistive devices is welcome to bring in and use such devices.\u00a0 This policy covers any device used by persons with disabilities to help with daily living and tasks such as auxiliary aids, communication aids, cognition aids, personal mobility or medical aids.\u00a0 These devices include a range of products such as wheelchairs, walkers, canes, crutches, note taking devices portable magnifiers, recording machines, assistive learning devices, personal oxygen tanks and devices for grasping.<\/p>\n

At present, All-Connect does not have any assistive devices available; however, assistive services and\/or alternate service methods will be provided by All-Connect in consultation with the person with the disability wherever possible.<\/p>\n

All persons who deal with members of the public on behalf of All-Connect will be trained on how to use equipment or assistive devices available, if applicable, that may help with the provision of goods and services to people with disabilities.[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”TELEPHONE SERVICES” title_size=”18″][vc_column_text]We will train staff to communicate with individuals in a clear, plain language and to speak clearly and slowly.\u00a0 If telephone communication is not suitable for one\u2019s needs alternative forms of communication will be offered as required, via in person or email.[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”SUPPORT PERSONS & SERVICE ANIMALS” title_size=”18″][vc_column_text]We welcome people with disabilities who are accompanied by a support person on our premises.\u00a0\u00a0 Support persons who escort a person with a disability in order to help them with communication, mobility, personal or medical needs for such things as sign language interpretation or a vision assistant will never be prevented from having access on our grounds.<\/p>\n

We welcome people with disabilities and their service animals on our premises.\u00a0 Examples of such service animals include, dogs used by people who are deaf or blind, and animals trained to alert individuals on oncoming seizure.\u00a0\u00a0 We will ensure our staff is properly trained on how to interact with people with disabilities who are accompanied by service animals.[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”AVAILABILITY OF ACCESSIBLE CUSTOMER SERVICE DOCUMENTS” title_size=”18″][vc_column_text]All-Connect will ensure that all documents required in the day to day business are available in Accessible formats, upon request.\u00a0\u00a0 We will provide each document, or the information contained therein, in a format that takes into account the person\u2019s disability.<\/p>\n

Requests for copies of any Customer Service documents may be made in person, by telephone, in writing, or by email directed to Human Resources.[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”NOTICE OF DISRUPTIONS IN SERVICE” title_size=”18″][vc_column_text]In the event of a planned or unexpected disruption to services or facilities that customers with disabilities rely on to access or use, reasonable efforts will be made to provide advance notice.\u00a0 This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.<\/p>\n

Notices of disruption will be posted at all public entrances prior or on event days depending on the nature of the disruption, notice will be provided by telephone, email or on our website.[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][\/vc_row][vc_row][vc_column][tt_lc_title_shortcode title=”TRAINING OF STAFF” title_size=”18″][vc_column_text]All-Connect will provide training to all employees who deal with public as well as all those involved in the development and approvals of customer service policies, practices and procedures on this policy.<\/p>\n

Training will be provided to new employees, volunteers, agents and contractors at the time of orientation and in the event of changes to legislation, procedures, policies or practices.<\/p>\n

Training will include the following:<\/p>\n