AODA & ACCESSIBILITY POLICY

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was introduced to improve the opportunities for people with disabilities.  It is also intended to provide for, the involvement of people with disabilities in the identification, removal and prevention of barriers to enhance their full participation in the life of the province.

All-Connect Logistical Services is committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices.  We are committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.

We review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner

In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, this policy addresses the following:

ASSISTIVE DEVICES

As we are committed to customer service, anyone with disabilities who use assistive devices is welcome to bring in and use such devices.  This policy covers any device used by persons with disabilities to help with daily living and tasks such as auxiliary aids, communication aids, cognition aids, personal mobility or medical aids.  These devices include a range of products such as wheelchairs, walkers, canes, crutches, note taking devices portable magnifiers, recording machines, assistive learning devices, personal oxygen tanks and devices for grasping.

At present, All-Connect does not have any assistive devices available; however, assistive services and/or alternate service methods will be provided by All-Connect in consultation with the person with the disability wherever possible.

All persons who deal with members of the public on behalf of All-Connect will be trained on how to use equipment or assistive devices available, if applicable, that may help with the provision of goods and services to people with disabilities.

TELEPHONE SERVICES

We will train staff to communicate with individuals in a clear, plain language and to speak clearly and slowly.  If telephone communication is not suitable for one’s needs alternative forms of communication will be offered as required, via in person or email.

SUPPORT PERSONS & SERVICE ANIMALS

We welcome people with disabilities who are accompanied by a support person on our premises.   Support persons who escort a person with a disability in order to help them with communication, mobility, personal or medical needs for such things as sign language interpretation or a vision assistant will never be prevented from having access on our grounds.

We welcome people with disabilities and their service animals on our premises.  Examples of such service animals include, dogs used by people who are deaf or blind, and animals trained to alert individuals on oncoming seizure.   We will ensure our staff is properly trained on how to interact with people with disabilities who are accompanied by service animals.

AVAILABILITY OF ACCESSIBLE CUSTOMER SERVICE DOCUMENTS

All-Connect will ensure that all documents required in the day to day business are available in Accessible formats, upon request.   We will provide each document, or the information contained therein, in a format that takes into account the person’s disability.

Requests for copies of any Customer Service documents may be made in person, by telephone, in writing, or by email directed to Human Resources.

NOTICE OF DISRUPTIONS IN SERVICE

In the event of a planned or unexpected disruption to services or facilities that customers with disabilities rely on to access or use, reasonable efforts will be made to provide advance notice.  This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Notices of disruption will be posted at all public entrances prior or on event days depending on the nature of the disruption, notice will be provided by telephone, email or on our website.

TRAINING OF STAFF

All-Connect will provide training to all employees who deal with public as well as all those involved in the development and approvals of customer service policies, practices and procedures on this policy.

Training will be provided to new employees, volunteers, agents and contractors at the time of orientation and in the event of changes to legislation, procedures, policies or practices.

Training will include the following:

  • An overview of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to use any equipment or devices available on our premises that may assist a person with disabilities and how to interact with their support persons or service animals as required
  • What to do if a person with a disability is having difficulty accessing All-Connect Logistical Services

FEEDBACK PROCESS

Our goal is to meet all customer expectations while serving customers with disabilities.  Comments on our services regarding how well those expectations have been met are most welcome and appreciated.

Feedback regarding the way All-Connect provides goods and services to people with disabilities can be made in person, in writing, by telephone, or by email as follows:

 

Human Resources, All-Connect Logistical Services Inc.

2070 Wyecroft Road

Oakville, ON     L6L 5V6

Tel:  1-800-388-7947

www.allconnect.ca

 

If either of these methods is not suitable, individuals may request another manner.  All feedback will be directed to the Human Resources Dept., privacy will be respected, and all feedback will be reviewed in hopes to improve access to our services.

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