FREQUENTLY ASK QUESTIONS
What is the scope of All-Connect's business?
Who do I contact for service information?
In the past I have had unsuccessful experiences when using a third party logistical services provider. What separates All-Connect from the others in this sector?
Am I too small or too large to become a customer?
How do I set up an account with All-Connect?
What are your hours of operation?
Can I request a pickup through the internet
Can I trace my shipments through the website?
To track your shipment via email, please send your request to firstname.lastname@example.org.
Do you have EDI or some form of electronic commerce?
Do you service outside the USA and Canada?
Can you handle bonded freight?
Where can I request proof of insurance and can I be named as the insured?
Do you provide outsource traffic management?
How do I know that the carriers used by All-Connect are properly licensed and insured?
Do you handle dangerous goods?
What documentation do I need to ship from Canada to the USA?
What documentation do I need to ship from the USA to Canada?
Why choose a reputable 3PL?
What makes a quality freight broker?
• Is the broker asset based or is it someone working out of their basement with a fax machine? Asset based brokers are preferred by the carrier community.
• Does your freight broker pay their bills? Ask the freight broker for references and check with other shippers to find out if they have received calls from carriers for non-payment as a result of dealing with the freight broker in question.
• What are the freight broker’s payment terms? If they don’t have any of have a prolonged period this should send warning bells to you.
• Does the freight broker have insurance liability?
The key message is know whom you are dealing with. The freight broker represents you and your company. Do you want your corporation associated with an individual who engages in poor business practices?